Client Relations/Park Nicollet/One Year College Required

Specialist, Client Relations
Job ID #: 20577 Location: Park Nicollet Clinic--Airport (Occupational Medicine), Minneapolis
Position Category: Administrative / Clerical Department: Airport Ohsm Bus Health 2011
Employment Type: Full Time Education Required: High School Diploma or equivalent (GED)
Experience Required: 1+ years Union Representation: Non-Union (100)
Work Schedule m-f, days


Position Summary

Gains and communicates a deep knowledge of OHSM business customers accessing PNC-Airport primarily by telephone. Coordinates standardized quality occupational health services required by client companies and provides results of services to the company in a timely and effective manner. Provides account maintenance for customers with standardized service needs including accurate customer profiles for products, services, pricing and demographics.

Education/Experience:
Experience in customer relations and health services is desired. Must have the ability to attend to detail, assess and follow up on problems using a team based approach. Able to work independently as well as in a team with minimum supervision. Minimum one year of college preferred.

Special Knowledge/Skills/Certifications/Licenses:
Excellent verbal and written skills
Knowledge of occupational health standardized products
Computer proficiency
Excellent customer service skills
Ability to prioritize work to meet customer needs

Additional Information

The Organization



Rooted in suburban Minneapolis, Minnesota, Park Nicollet Health Services (PNHS) is an integrated health care delivery organization. The two largest entities that comprise PNHS are Park Nicollet Methodist Hospital, a 426-bed community hospital located in St. Louis Park, and Park Nicollet Clinic, a 500-plus, physician multi-specialty group with 25 offices in Minneapolis and its southern, western, and northern suburbs. PNHS truly is an integrated system, as processes of care are designed and managed across these entities to optimize the delivery of care for the patients and communities served.



Park Nicollet Mission, Vision and Values



Mission:
Our mission is to care for and support the health, healing and learning of those we serve.



Vision:
Everyone caring, every day, creating with the individuals we serve, optimal health and greater value.



Values:



Excellence is the standard we apply to our work, achieving best possible outcomes and upholding the highest professional standards.



Caring is our heartfelt motivation to serve our patients and create the best possible experience.



Stewardship is our commitment to create ever greater value with the resources entrusted to us.



Joy is what we experience when serving our patients and each other through a job well done.



Learning is the way we continually improve and create knowledge and value that can be shared.



What makes us unique?



Park Nicollet Health Services is a strong, stable and organically grown multi-specialty group practice within the affluent and highly educated western Twin City metropolitan area. PNHS has a long-standing commitment to quality, proficiency and stewardship, and has embarked on a pioneering effort to study, adopt and integrate the Toyota Production System’s Lean Methodology (Kaizen), enhancing previous gains realized from its Six Sigma efforts. Although PNHS has developed and engaged in strong business partnerships with local competitors, having a single hospital focus adds to its list of strengths and advantages. PNHS was one of the first integrated healthcare systems in the nation to adopt a unit medical record that is now electronic and ubiquitous.



To learn more about our organization, including our award winning care, please visit our website at www.parknicollet.com.